1. General Information

This website www.sweetflower.ro is operated by Sweet Flower. By accessing and using this website, you agree to the terms and conditions described below.

We reserve the right to update or modify these terms at any time without prior notice.

2. Products and Descriptions

SweetFlower.ro offers floral arrangements, bouquets, flower boxes, balloons, and gift products.

All products are handmade by professional florists. Images displayed on the website are for illustrative purposes only. Small variations in color, size, or arrangement may occur depending on seasonal availability.

If certain flowers are unavailable, we reserve the right to replace them with similar flowers of equal value and quality.

3. Prices

All prices displayed on the website are in RON (Romanian Lei) and include VAT unless otherwise stated.

SweetFlower.ro reserves the right to change prices without prior notice.

The final price of the order is the price displayed at checkout.

4. Orders

Orders can be placed online through the website.

After placing an order, the customer will receive a confirmation via email or phone.

SweetFlower.ro reserves the right to refuse or cancel an order in the following cases:

• incorrect customer information

• payment processing issues

• suspected fraud

• product unavailability

5. Delivery

We deliver flowers in Bucharest and nearby areas.

Delivery time depends on the selected delivery slot during checkout.

Customers are responsible for providing accurate delivery information.

If the recipient is not available at the address, the courier may:

• contact the recipient by phone

• reschedule delivery

• leave the order with reception or neighbors when possible

6. Order Cancellation

Orders can only be cancelled if they have not yet been prepared or dispatched.

To cancel an order, customers must contact SweetFlower.ro as soon as possible.

7. Return Policy

According to current regulations, perishable goods such as flowers cannot be returned.

However, if there is a quality issue with the delivered product, please contact us within 2 hours of delivery.

8. Liability

SweetFlower.ro cannot be held responsible for:

• delays caused by traffic or weather conditions

• incorrect information provided by customers

• failed deliveries caused by recipient unavailability

9. Data Protection

Personal data collected is used solely for order processing and customer communication.

SweetFlower.ro complies with GDPR regulations regarding personal data protection.

10. Contact

For any questions or requests, please contact us:

Email: support@sweetflower.ro
Website: www.sweetflower.ro